Frequently Asked Questions
Everything you need to know about your Tricot experience.
What materials are used in Tricot garments?
We prioritize premium natural fibers, focusing on high-quality wool, organic cotton, and sustainable blends to ensure durability and comfort.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I care for my knitwear?
To preserve the shape and softness of your Tricot pieces, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid hanging knitwear to prevent stretching.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.